Privacy Policy

At Pressure Washing Swiss Cottage, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage our services.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and postal address.
Service Information: Details about the services you request, such as property type and service preferences.
Payment Information: Credit card details and billing information, processed securely through our payment partners.
Usage Data: Information on how you interact with our services, including website usage patterns.

How We Use Your Information

Your information is used to:

Provide Services: To deliver and manage the pressure washing services you request.
Improve Customer Service: To respond to your inquiries and provide support.
Process Transactions: To handle payments and billing efficiently.
Enhance Our Offerings: To analyze usage data and improve our services based on your preferences and feedback.
Marketing Communications: To send you promotional materials and updates, where applicable and with your consent.

Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Encrypting sensitive data during transmission and storage.
Access Controls: Restricting access to your personal information to authorized personnel only.
Regular Audits: Conducting security assessments to identify and address potential vulnerabilities.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Trusted Service Providers: Sharing information with third-party vendors who assist us in operating our services, provided they agree to keep the information confidential.
Legal Requirements: Disclosing information when required by law, such as to comply with a subpoena or similar legal process.
Protection of Rights: Sharing information as necessary to enforce our terms, protect our rights, or ensure the safety of our customers and the public.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Understand how you use our site and services.
Personalize content and advertisements based on your preferences.
Analyze traffic and improve our website functionality.

You can manage your cookie preferences through your browser settings.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request Correction of any inaccurate or incomplete data.
Delete your personal information, subject to certain legal obligations.
Opt-Out of receiving promotional communications from us.

To exercise these rights, please contact us through the appropriate channels as outlined in our service agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our data practices.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), we are committed to complying with the General Data Protection Regulation (GDPR). This includes ensuring that your personal data is processed lawfully, transparently, and for legitimate purposes only.

We have appointed a Data Protection Officer to oversee our GDPR compliance and address any concerns you may have regarding your personal data.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

International Data Transfers

Your personal information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during international transfers, in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Consent

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please refer to the appropriate sections in our service agreements.